Assistant Configuration
- Choose the right voice: Select a voice that aligns with your brand personality and target audience. Test different voices to identify what feels most natural to users.
- Craft clear prompts: Use concise and natural-sounding prompts that clearly guide the conversation and reduce confusion.
- Use personalization where possible: Incorporate contextual details such as names or transaction information to make conversations feel more relevant.
- Set an appropriate speaking pace: A moderate voice speed improves clarity and keeps conversations comfortable to follow.
Call Quality
- Optimize caller numbers: Use phone numbers that are familiar and trustworthy to your target audience to improve pickup rates.
- Time calls thoughtfully: Schedule calls during business hours or times when recipients are most likely to be available.
- Limit retry attempts: Configure a small number of retries for unanswered calls to avoid appearing intrusive.
- Monitor call outcomes: Review call duration, completion rates, and feedback to identify patterns and areas for improvement.
Content Strategy
- Keep introductions brief: Clearly state who the caller is and the purpose of the call within the first few seconds.
- Use conversational language: Write scripts that sound natural and avoid overly formal or robotic phrasing.
- Prepare for common responses: Anticipate likely user replies and define clear paths for each scenario.
- End with a clear next step: Conclude calls with specific actions or instructions so users know what to do next.
Technical Considerations
- Test across networks: Validate call performance on different networks and connection qualities to ensure consistency.
- Monitor response latency: Keep response times low to maintain a natural conversational flow.
- Handle unexpected input gracefully: Design fallback responses for cases where users say something unanticipated.
- Scale concurrency gradually: For bulk calling campaigns, start with a smaller number of concurrent calls and increase based on observed performance.