Webhooks

{
  "call_id": "81386e80-afd5-41ee-b654-bbc5a502127e",
  "agent_id": 14,
  "agent_name": "ONEST_HINDI_CANDIDATE",
  "call_insights": {
    "metadata": {
      "name": "Amitabh",
      "father_name": "Sanjay",
      "institute_name": "ITI Lucknow",
      "trade": "Electronic",
      "gender": "Male",
      "preferred_job_location": "Pune",
      "hometown_and_locality": "Lucknow",
      "expected_monthly_salary": "20000",
      "languages_spoken": "Hindi, English",
      "dob": "02-01-1995",
      "training_duration": "2 years",
      "state_registration_number": null,
      "user_consent": "Yes"
    },
    "user_interest": {
      "status": "Yes",
      "confidence_score": 95,
      "reasoning": "The candidate is actively job-seeking and has specified a preferred location and salary."
    },
    "next_action": "REDIAL/CUSTOM_DEFINED"
  },
  "call_recording_url": "https://media.plivo.com/v1/Account/.../Recording/...mp3",
  "from_number": "918035736948",
  "to_number": "918529801859",
  "call_status": "ANSWERED",
  "call_duration": 91,
  "answer_time": "2025-06-25 10:57:05+05:30",
  "end_time": "2025-06-25 10:58:36+05:30",
  "call_direction": "outbound",
  "call_triggered": true,
  "call_quality": {
    "user_engagement": {
      "value": 9,
      "reason": "The user actively responded to all questions and provided detailed information.",
      "confidence_score": 95
    },
    "user_satisfaction": {
      "value": 9,
      "reason": "The user was cooperative and compliant, indicating high satisfaction.",
      "confidence_score": 95
    }
  }
}